Payment represents your acceptance of the following terms and conditions:
Land management agencies - Our Local Operator - Alpine River Adventures are licensed to the National Parks and Wildlife Service NSW, who reserve the right to cancel trips for safety reasons. If this occurs we will work with you to reschedule your trip on a mutually suitable date. No administration fee will be incurred.
Rescheduling and trip alterations:
As our river experiences are offered in the outdoors we are subject to environmental changes - if these changes result in excess or insufficient water for our boats to safely negotiate the river the raft type or the location of the trip may be altered or your trip may be rescheduled. This policy is critical for the safety of our clients and staff. Deposits will not be refunded in this situation, as you will be offered the choice of a trip on another river or on the same river on another date.
Cancellations and refunds:
If you find it necessary to cancel your trip, please notify us as soon as possible in writing by email.
Cancellation penalties are:
No Refund if you cancel 7 days or less prior to departure.
50% refund of cost of tour 21 days prior to departure
30 days or more prior to the trip we will refund 50% of deposit.
We regret we cannot make exceptions for personal emergencies.
All prices are in Australian Dollars. Prices include GST and National Park fees.
Although there are few prerequisites for joining an Alpine River Adventures trip, weight restrictions may apply, and being healthy certainly makes the experience more rewarding. People with heart trouble and pregnant women should have a physician’s approval before taking a river trip.
Update 19th September 2019 - ** Due to PayPal changing their policy to now retain fees even when we issue a refund we will be forced to pass this along. This means both partial and full refunds will be less the full fee charged by PayPal Please ensure you have read and understand our complete terms & conditions